Terms of service

appea.ls appeals Roblox bans for you. You give us the username of the banned account and confirm the ban is the kind we handle (a ban where the moderator note says you created or used an account to avoid an enforcement action taken against another account). Our automated bot then submits the appeal through Roblox's own official support form, watches for Roblox's answer, and sends a fresh appeal after each rejection for as long as your case has paid time on it.

You authorise us to act on your behalf for this. The appeal is written by the bot, not by you, and we can't promise any particular wording will work. Only appeal accounts that are yours.

You need to be at least 13 to use appea.ls. If you're under 18, you need a parent or guardian's permission, and they should read these terms with you.

One person per account. Keep your password private, and tell us if you think someone else has got into your account.

We don't guarantee that any appeal works. Platforms make their own decisions and we have no influence over them.

We don't log into, access or act on your platform accounts. We will never ask for your password, two-factor codes, recovery codes or session cookies, and our forms try to catch and refuse text that looks like a password or code.

You're responsible for what you submit to a platform. By using appea.ls you agree to:

• Only appeal accounts you own, or that you have the owner's clear permission to help with.
• Give information that's true to the best of your knowledge.
• Not use appea.ls to mislead a platform, dodge a ban by creating new accounts, harass anyone, or break a platform's rules.
• Not try to break, overload, scrape or get around the security of appea.ls.

What you write and upload stays yours. You give us permission to store it and process it only to run the service for you, for example to write and submit your appeals and show you your case history. Delete a case or your account and that permission ends for the deleted content.

A case runs on paid time. Card plans are subscriptions (monthly or every three months) charged in pounds through Square, and they renew automatically until you cancel. You can cancel at any time from your billing page; the case then keeps working to the end of the period you've paid for. Crypto top-ups are one-off payments in US dollars through OxaPay, add 30 days each, and don't renew. The price, currency and length are shown before you pay.

When you buy, you ask for work on your case to start straight away and confirm you understand that you lose your 14-day right to cancel once work starts. After that point, all sales are final, as our refund policy explains. Crypto payments are final.

If you dispute a card payment with your bank (a chargeback) instead of contacting us, we close your account: you are signed out, your subscription is cancelled and the appeals stop. If the dispute is decided in our favour you can sign in again; if it is decided against us the account stays closed. Contact us first and we will sort out any problem with a payment.

If a friend you invite pays for their first case, you may earn bonus days of case time. Bonus days have no cash value, can't be transferred or withdrawn, and are taken back if the payment they came from is refunded. We may cap, change or end the invite program, and we'll void days earned through self-referrals or abuse.

Gift codes add days to one case, can be redeemed once, and expire one year after purchase. Treat a gift link like cash: anyone with the link can redeem it.

appea.ls is not affiliated with, endorsed by or acting for Roblox Corporation or any other platform. Platform names and logos belong to their owners and are used only to describe which account an appeal is for.

You can delete your account at any time from Settings. We may suspend or close accounts that break these terms or put other people at risk. If we close your account without a good reason linked to these terms, we'll refund any unused paid time.

appea.ls is provided as it is. We work hard to keep it accurate and available, but we can't promise it will always be error-free or online. To the extent the law allows, we aren't responsible for a platform's decisions or for indirect losses, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under consumer law that can't be limited.

If we make a change that matters, we'll update the date at the top and tell you by email or in the dashboard before it applies. If you keep using appea.ls after that, the new terms apply.